The number of votes for Bangkok Thai in my recent poll intrigued me enough that I finally made a visit, something my West End friends had been encouraging me to do for quite some time.
The dimly lit Bangkok Thai
restaurant was filled with college-age students on the night we dined. Located at 671 Congress Street, it is next to King of the Roll, and across from the about-to-open Evangeline. That location can be tough for parking, fortunately Bangkok Thai has secured spots for patrons in the lot behind Joe's Smokeshop.
We started with Fresh Spring Rolls, rice wrappers filled with less-than-fresh ingredients: shrimp, vegetables and rice noodles. The rolls were served with a Hoisin sauce, which was overpowering; I would have preferred a chili or sweet and sour sauce.
Vegetarian Thai dumplings were slightly better than those down the street at Pom's, mostly because they didn't have the freezer burn issue.
Asian chives were wrapped in a thick, doughy wrapper, pan fried and served with a soy ginger sauce. We sent most of this dish back to the kitchen untouched, as the whole concoction was gluey in texture and tasteless in flavor.
The Tom Yum (Hot & Sour) Soup with Shrimp was filled with crisp onions, mushrooms and scallions. While I enjoyed the soup, my husband prefers Sala Thai's version. The Tom Ka Soup was not spicy as described on the menu, but rather comprised of watered down coconut milk, lemongrass, shrimp, mushrooms, scallion and onions. Uninteresting, it was not to either of our liking.
We ordered our Pad Thai with Shrimp and Tofu, though we also discovered a few stray chunks of chicken in the noodle dish. It was too oily for my taste -- although the taste of the oil didn't resemble that of the normal fish oil associated with the preparation of Pad Thai. The noodles were overcooked and starchy, and although we ordered it "medium" spiced, it seemed to lack any spice at all.
The Jungle Curry consisted of cubes of tofu, zucchini, green beans, mushrooms, bamboo shoots, baby corn, bell pepper and whole basil leaves set in a bland curry broth, which was void of flavor, and certainly didn't taste like curry.
The Gewürztraminer I ordered was tropical, light and fruity; it paired perfectly with the Thai food, though the waitress did not offer a second glass when I had finished the first. Our waitress was pleasant, however when she asked if we were enjoying our meal, and received the answer "no" from my husband, instead of asking what could be improved, she simply shrugged her shoulders and went to get our check - a far cry from Pom's reaction when my husband discussed the issues with the curry at her restaurant. Every restaurant can have an "off night" - or create a dish that is sub par, what sets them apart is how they react to criticism and what they do to rectify the situation. Pom has that down. So does the Chef Jonathan Cartwright.
Unlike my husband who lived in Thailand for several years, I've only had Thai food in the U.S. We both agree that Bangkok Thai's cuisine is some the most mediocre we've experienced - only a notch above fast food. The only pleasant surprise of the evening was the tab, $45 before tip.
Saturday, March 1, 2008
Bangkok Thai - Portland, Maine
Posted by
Erin
at
9:27 AM
Labels: Bangkok Thai Review, Dining, Maine Dining, Maine Thai Restaurants, Portland Maine Dining
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1 comments:
Dear Erin,
My name is Bob and I am the owner of Bangkok Thai restaurant. I would like to thank you for your recent critique of my restaurant, and also apologize for your poor experience this past Thursday. I take your criticism very seriously and truly appreciate your input. You happen to have caught us at quite a crossroads here at Bangkok Thai. I agree with your points and concerns addressed in your review, which were quite consistent with serious concerns I have had and have been discussing in the last few months pertaining to the quality, authenticity and presentation of our food, as well as the quality of our service.
I bought the restaurant 5 years ago from the original owner, and fearing that customers would not want to see too many changes, I made the conscious decision at the time to keep the food the same. For years people have seemed to respond positively to our restaurant, as may have been apparent in your recent poll, and even though I believed the food could be better and more authentic, I was hesitant to change.
Just recently, only five months ago, my business partner Dan and I opened a second restaurant in downtown Portland called the Green Elephant. Opening a new restaurant from the ground up has been a wonderful learning experience for us. We have put our hearts into every aspect of this restaurant from the recipes, to the presentation of the food, to the decor, to the staff. Everything is our own creation and vision, and by doing so we have created something that we truly like. We now understand that we must go back and apply our selves in the same way to Bangkok Thai. We know we must change and there are many exciting plans in the works.
We want to make the food at Bangkok Thai more consistent with not only what Thai people really eat, but how we eat it. That is, we want to serve home-style or family-style, authentic Thai food to the best of our ability here in Maine. This means preparing dishes meant to be shared, and also pairing dishes together for appropriate combinations. We also plan to incorporate our family from Thailand, especially our parents, who will be instrumental in seeing these changes through.
We truly want to apologize for your food, your service, and your overall experience at Bangkok Thai.
We are crediting you back your money because we don't ever want anybody to pay for food or service that does not satisfy them. We are sorry that your concerns and comments were not addressed at the time of your visit. We would like to take responsibly for that, as it reflects poor management on our part. We understand we have a lot of hard work ahead of us, but we are excited by the prospect of a new and much improved Bangkok Thai. We value our customers tremendously and hope that one day in the future you and your husband will come back and give us another try. If you ever are at one of our restaurants in the future please feel free to ask for myself, or Dan, at anytime to discuss any aspects of the restaurant, the food, the service, or just to meet in person.
Thanks again for your time and your much appreciated criticism.
Sincerely,
Bob
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